Frequently Asked Questions
Everything you need to know about shopping with Mathewsons Gift Shop.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the country.
Can I return a gift if it is not what I expected?
Yes, we offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, Mathewsons Gift Shop ships to domestic addresses and select international locations. Shipping rates and delivery times for international orders are calculated at checkout.
Can I include a personalized message with my gift?
Absolutely! During the checkout process, you will have the option to add a custom gift message which we will include on a premium card inside the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track the status of my delivery?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.