Returns & Exchanges

At Mathewsons Gift Shop, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return or exchange it within 30 days of delivery provided it remains in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and inserts are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.